(719) 602-0914
719-602-0914
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Do You Accept Walk-Ins?
Although we highly recommend scheduling your admission in advance to avoid extended wait times, The Recovery Village Palmer Lake accepts walk-in patients for our highest levels of substance abuse treatment between 9:00 a.m. and 5:00 p.m. Walking in does not guarantee admission to care. Before you can be admitted, our Recovery Advocates will work diligently to ensure:
- Our programs are the right fit for your needs and you’re eligible to start care with us, determined through a pre-assessment
- Your health insurance coverage is accepted or you’re able to private pay, and you know what costs you may incur
- You’re willing to start rehab and have all your questions answered about staying with us
What to Expect If You Walk In
Before entering the facility, the reception team may ask a few screening questions to ensure you’re eligible for our rehab services and looking for same-day admission. Our admissions phone line is available for other questions or needs.
You’ll be welcomed into a waiting area with a special admissions phone line, where you’ll call to complete your pre-assessment, insurance verification and approvals. If approved, you’ll be provided an approximate wait time, as walk-ins are handled between other scheduled patients’ admissions. Admission is not guaranteed.
While you’re waiting for approval, you can enjoy a comfortable waiting space with a TV, and we’ll keep your luggage secure, off to the side but in your sight.
Once your admission is set to begin, the facility staff will conduct a mandatory search of your person and belongings to maintain the well-being and sobriety of all residents in our facilities. Any items not permitted during treatment will be securely stored until your stay ends. Additionally, occasional searches may occur throughout your stay.
How Does Scheduling My Admission Help Me?
Scheduling your admission in advance is highly recommended, with several benefits:
Our Programs
The Rehab Experience After Admission
Patients at The Recovery Village Palmer Lake begin rehab at the level of care best suited for their needs. They may step down to less intensive levels of care as they recover from addiction. Many patients start treatment with a medical detox, followed by the inpatient level of care.
Medical Detox
Managing withdrawal is crucial, and it can be risky without proper care. Our round-the-clock medical team is dedicated to treating withdrawal symptoms promptly, prioritizing your safety and comfort.
Inpatient Rehab
Living onsite and participating in intensive addiction treatment can center your attention on recovery and teach you the crucial skills to make recovery last.
Outpatient Rehab
Patients attend outpatient appointments online or at our Denver office so they can keep working, attending school or maintaining their homes.
Frequently Asked Questions
When are walk-ins accepted at your facilities?
Walk-ins are only accepted from 9:00 a.m. to 5:00 p.m. daily.
What if you aren’t the right treatment center for me?
If we cannot admit you at The Recovery Village Palmer Lake, we’ll refer you to another rehab facility we trust that will be a better fit for your needs. Our community outreach team member will work with you for a smooth transition to the next stage of your recovery.
Will I lose my job if I leave for rehab?
Federal laws and workplace policies are in place to protect people who want to recover from addiction. Understanding your rights as an employee and having a plan can help you keep your job during treatment.
If you’re considering using FMLA benefits to protect your job while you’re in rehab, it’s really important to start the process as soon as possible, even before you arrive for treatment. You’ll need to contact your employer to start the paperwork required for FMLA. To protect your privacy, you only need to say you’re seeking medical treatment.
Can you pick me up or arrange a ride to your facility?
Unfortunately, we cannot arrange transportation to or from the facility for walk-ins. If you need assistance with transportation, call us to schedule your admission.
What luggage or items should I pack with me?
At most facilities, only one (1) piece of luggage will be accepted. Remember that our team must review your luggage and securely store any contraband items for the duration of your stay. You can find our packing list and policies online.
What happens to my belongings while I’m waiting for admission?
Your luggage will be kept separate from you while you wait for admission approval, unopened and still in your sight. This is important for patient safety and maintaining a substance-free environment. If you’re unable to start treatment with us, your luggage will be returned to you unopened. If you are accepted for admission, a thorough search of your luggage will be necessary before starting care.
Will I be able to start treatment immediately?
Scheduled admission appointments are prioritized over walk-ins, so there may be a wait time after you’ve been approved. An estimated wait time will be provided, but it is not guaranteed.
Questions? We are available 24/7. Call 719-602-0914 Now.
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Ask Our Recovery Advocates
If you have questions about our addiction treatment programs or life at The Recovery Village Palmer Lake, our Recovery Advocates are here to help.
Just tell your intake coordinator that you’d like to speak to a Recovery Advocate when you call.
PAYING FOR TREATMENT
Insurance and Your Obligation During Treatment
Nearly all health insurance plans require you to pay some out-of-pocket costs to access your healthcare benefits (collectively, the “Patient Responsibility”).
Your individual Patient Responsibility will differ.
An intake coordinator will review your Patient Responsibility with you during admission or as soon as you are medically stable. They will explain the deductible is due during admission and that the co-insurance amount and out-of-pocket balance will be billed and paid for once services are complete. Onsite financial counselors will review your financial responsibility again during treatment with case managers who can help you navigate FMLA and short-term disability.
Before admitting at The Recovery Village Palmer Lake, you must check with your insurance provider to ensure you understand your individual benefits plan. Your insurance plan may not be a “participating provider” with The Recovery Village Palmer Lake. You are responsible for all non-covered and out-of-pocket costs related to your treatment stay.
Your Privacy is Important to Us
The Recovery Village Palmer Lake recognizes your right to privacy. We hold each person’s confidentiality in the highest regard.
Upon arrival at The Recovery Village Palmer Lake, each patient can complete all required releases of information to allow staff to discuss important information with necessary others for continuity of care. Without the patient’s prior written consent, no information will be disclosed to any party, following all HIPAA guidelines and requirements.
Ready to start your recovery journey?
We’re here to answer any questions, confirm your insurance benefits, and book personalized treatment that works for you.
